Return & Exchange Policy

For any questions about your order, you can reach us by emailing destek@stilefit.com, calling us at +90 553 8310030 or sending us a message on WhatsApp.

• You can return or request an exchange for any product you purchase (except products marked "Non-returnable") within 15 days of delivery. The product(s) you return or exchange must be unused, undamaged by improper use, and returned with their original brand tags and all accessories, if any. Used products or products damaged through use will not be accepted and will be sent back, with shipping costs paid by the customer.
• The product to be returned or exchanged must be sent together with the brand tags and brand packaging that show its authenticity. Otherwise, the return cannot be accepted, as the product cannot be resold.
• You can send returns free of charge with ARAS Kargo on a collect-on-delivery basis. If a return/exchange is sent with a shipping company other than Aras Kargo, our current contracted carrier, the shipping cost will not be covered by us.
• In accordance with the general VAT communiqué published in the Official Gazette, returns and exchanges cannot be processed without an invoice.
  
  

HOW DO I MAKE A RETURN?

• Submit Your Return Request: If you created an account when placing your order, you can create your return request right away by logging in to your account on the Stilefit.com online store. This is the fastest and recommended method. If you shopped without an account, you can contact us by email or phone to get support with your return request.
• Get Your Free Return Barcode: Once your online return request is created, our Customer Service team will review it, create your Aras Kargo barcode and share it with you. You'll receive a document to show the courier, and you'll also be told that your personal code should be entered from the Aras Kargo "BirFatura" account.
• Prepare Your Package: Please make sure the product(s) you want to return are unused, just as you received them, with the brand packaging and tags that guarantee authenticity undamaged. Products that cannot be resold will not be accepted for return. Customers are responsible for packing returned product(s) so they are not damaged in transit.
• Place Your Invoice in the Package: To make tracking easy and help us manage the return process smoothly and get back to you quickly, you must include a copy of the invoice in your package. Otherwise, there may be problems matching system entries with warehouse entries.
• Returns With Corporate Invoices: If the invoice for the product you want to return was issued in a company's name, the company must issue a return invoice. Otherwise, even if the return is approved, the payment process will take longer.

• Exchanges at Stilefit.com are very easy! If the size doesn't fit after you receive your order, or you've changed your mind and want another product at the same price, you can send us your exchange request within the following 15 days. Our only condition is that you send us the product(s) to be exchanged unused, undamaged by improper use, and with their original brand tags and all accessories, if any.
• To start your exchange, you need to email destek@stilefit.com with preliminary information about the size or the product to be exchanged.
• After informing Stilefit Customer Service about your exchange request, you can send the product(s) back free of charge with Aras Kargo, together with a copy of your invoice, unused and with the original brand packaging undamaged. Please write "Exchange Request" on the form on your invoice and note which size/color or model you would like in place of the product you want to exchange.

WHAT ARE THE RETURN AND EXCHANGE CONDITIONS?

• For apparel purchases, returns of products that have been used, damaged through use, washed or altered are not accepted. All returns must be sent with the brands' original tags, packaging and accessories, if any.
• For shoe returns, products whose original brand box/packaging is damaged, has a shipping label stuck on it or has been taped with packing tape are not accepted. Products received in this condition will be sent back as received, on a collect-on-delivery basis.
• For hygiene reasons, products such as socks cannot be returned or exchanged.
• For return requests for yoga mats and yoga accessories to be approved, the products must be unused and undamaged after delivery. All returns must be sent with the brands' original tags and packaging. Returns are not accepted for yoga mats that are creased/cracked due to improper use and storage conditions, have been exposed to excessive water or other liquids, have been cleaned incorrectly (with harsh chemicals or in a washing machine), have been used for purposes other than yoga and similar fitness activities, show color differences or fading due to use, or have been punctured or torn due to external factors. Returns of Manduka PRO Mats that have been salt-scrubbed are not accepted under any circumstances.
• Stilefit.com does not accept returns of any product purchased from a different store or retailer and reserves the right to refuse any return request that does not meet the conditions above. If your return request is not accepted, your package will be sent back to you and no refund will be issued.
• We do our best to make sure the colors in product images accurately reflect the product. However, every computer, tablet or phone screen has a different resolution and color composition. For this reason, there may be differences in tone between the product images shown on Stilefit.com and the product itself.

HOW DOES THE RETURN PROCESS WORK?

• Once the product(s) received by shipping are checked for compliance with the return conditions, you'll receive an email about the status of your return request. For approved returns, the product amount is refunded to your original payment method within 24-48 hours. If you paid in installments, your refund will also be made in installments matching your installment amount. The time it takes for the refund to appear on your statement varies depending on your bank. In case of a delay, you can get detailed information from your bank.
• If you paid by 'Bank transfer', the refund will be paid back to the IBAN account you provide.
• For refunds of purchases paid by cash on delivery or by credit card in a single payment, we will ask for your bank account details, and the amount will be refunded to that bank account by bank transfer.
• If your return does not meet the return conditions, the product will be sent back to your address, with the shipping cost paid by you.