Refund policy

For any questions about your order, you can reach us by emailing destek@stilefit.com, calling +90 553 8310030 or sending us a WhatsApp message.

• You can return or request an exchange for any product you purchase (except products marked "Non-returnable") within 15 days of delivery. The product(s) you return or exchange must be unused, undamaged by misuse, and returned with the original brand tags and all accessories, if any. Used products or products damaged through use will not be accepted and will be sent back with shipping costs paid by the customer.

• Products to be returned or exchanged must be sent together with the brand tags and brand packaging that show their authenticity . Otherwise, the return cannot be accepted, as the product cannot be resold.

• You can send your return free of charge, cash on delivery, with your personal barcode via ARAS Kargo . If a return/exchange is sent with a different barcode at Aras Kargo, our contracted carrier, or with a different shipping company, we will not cover the shipping cost.

• In accordance with the VAT general communiqué published in the Official Gazette, returns and exchanges cannot be made without an invoice.
  
  

HOW TO MAKE A RETURN

• Submit Your Return Request: If you created an account when placing your order, you can create your return request right away by logging in on the Stilefit.com online store. This is the fastest method and the one we recommend. If you shopped without an account, you can contact us by email or phone for help with your return request.
• Get Your Free Return Barcode: Once your online return request is created, our Customer Service team will review it, create your Aras Kargo barcode and share it with you. You'll receive a document to show the courier, along with a note that your personal code should be entered from the Aras Kargo "BirFatura" account. 
• Prepare Your Package: We kindly ask that you prepare the product(s) you want to return unused, just as you received them, with the brand packaging and tags that guarantee authenticity undamaged. Products that cannot be resold will not be accepted for return. Customers are responsible for packaging returned products so they are not damaged in transit.
• Place Your Invoice in the Package: To make tracking easy, manage the return process smoothly and get back to you quickly, you need to include a copy of the invoice in your package. Otherwise, there may be problems matching system entries with warehouse entries.
• Returns with Corporate Invoices: If the invoice for the product you want to return was issued in the name of an organization, the organization must issue a return invoice. Otherwise, even if the return is approved, the payment process will take longer.

• Exchanging at Stilefit.com is easy! If the size doesn't fit after you receive your order, or you've got your eye on another product at the same price, you can send us your exchange request within the following 15 days. Our only condition is that you send us the product(s) to be exchanged unused, undamaged by misuse, with the original brand tags and all accessories, if any.
• To start your exchange, you need to give us advance information about the size or the product to be exchanged by emailing destek@stilefit.com or contacting our WhatsApp Customer Service at +905538310030.
• After informing Stilefit Customer Service about your exchange request, you can send the product(s) back free of charge via Aras Kargo, unused and with the original brand packaging undamaged, together with a copy of your invoice. Please write "Exchange Request" on the form on your invoice and note which size/color or style you'd like instead of the product you're exchanging.
• A shipping fee contribution will be charged for exchange shipments.

WHAT ARE THE RETURN AND EXCHANGE CONDITIONS?

• For clothing purchases, returns of products that have been used, damaged through use, washed or altered are not accepted. All returns must be sent with the brands' original tags, packaging and accessories, if any.
• For shoe returns, products whose original brand box/packaging has been damaged, or that have a shipping label stuck on the box or have been taped with packing tape, are not accepted. Products that arrive this way will be sent back as received, cash on delivery.
• For hygiene reasons, products such as socks cannot be returned or exchanged.
• For return requests for yoga mats and yoga accessories to be approved, the products must be unused and undamaged after delivery. 
• All returns must be sent with the brands' original tags and packaging. Returns are not accepted for yoga mats that are creased/cracked due to improper use and storage, have been exposed to excessive water or other liquids, have been cleaned incorrectly (with harsh chemicals or in a washing machine), have been used for purposes other than yoga and similar fitness activities, show color differences and fading due to use, or have been punctured or torn by external factors.
• Manduka PRO Mats that have been salt-scrubbed cannot be returned under any circumstances.
• Liforme yoga mats whose security tape has been torn cannot be returned. 
• Stilefit.com does not accept returns of any products purchased from a different store or retailer and reserves the right to refuse any return request that does not meet the conditions above. If your return request is not accepted, your package will be sent back to you and no refund will be issued.
• We do our best to ensure the colors in product images accurately reflect the product. However, every computer, tablet or phone screen has a different resolution and color composition. As a result, there may be differences in shade between the product images shown on Stilefit.com and the product itself.

HOW DOES THE RETURN PROCESS WORK?

• Once we've checked that the product(s) received by shipping meet the return conditions, you'll receive an email about the status of your return request. For approved returns, the product amount is refunded to your original payment method within 24-48 hours. If you paid in installments, your refund will also be made in proportion to your installment amounts. How long it takes for the refund to appear on your statement depends on your bank. If there's a delay, you can get more details from your bank.
• If you paid by bank transfer, the refund is made to the IBAN account you provide.
• If your return does not meet the return conditions, the product will be sent back to your address with the shipping cost paid by you.